Careers at TCQ
- Bake and decorate all baked goods, and have the bakery open and display case stocked
and video uploaded to social media by 10 am - Post video to all social platforms
- Adhere to the master flavor guide. Any changes made must be approved before
implementing - Arrange the display case in an appealing manner
- Ensure all baked goods are completed on time for opening
- Develop and create new decorating ideas (its ok to be creative)
- Maintain cleanliness and sanitize baking utensils, tools and machinery (follow the
opening and closing routine guide) - Adhere to food safety laws and standards (apron, gloves etc)
- Prepare all batters and frostings
- Keep adequate batters and frostings on hand at all times to keep production moving
smoothly - Maintain cleanliness of all equipment to include (mixers, oven, dishes and all baking
equipment - Discard of old and outdated items in fridge
- Maintain, clean/wipe down the oven after each use or at the beginning of your shift in the
event the oven is still hot upon the end of your shift - Alert owners of low supplies for re-ordering
- Accurately record on the par tracking sheet daily
- Keep a accurate grocery list to assure timely reorder
- Greet all customers cheerfully and provide them with prompt and courteous customer
service and assistance - Notify customers of daily specials, cupcake of the day etc.
- Energetically sell products and provide customers with through product information
needed to make product related decisions. - Effectively be able to problem solve
- Ring customers purchase on the POS and process credit card and cash payments.
- Accurately log cash sales on log
- Answer phone calls, accurately take and fill orders for/from customers.
- Finish products such as adding sprinkles, gummies etc to cupcakes upon request from
customers - Update delivery tablets daily
- Package and label products
- Maintain and refill bakery trays and display case
- Maintain proper hygiene by always handling products with gloves
- Unload, restock and organize supplies
- Assist in keeping the store clean and tidy at all times ie: floors, counters, cold/dry display
cases, front door inside/out to include restroom - Assist in other duties as assigned
- Notify owners or other designated personnel of low inventory and excess spoilage
problems - Keep point of sale updated with current items
- Do periodic checks to assure appearance and quality of the products are in tact
- Complete all tasks assigned to the production list
- Cheerfully make customer call backs every Tuesday, document and advise owner of any
customer complaints/concerns - Enter new emails into POS system