Careers

Careers at TCQ

Bake and decorate all baked goods, and have the bakery open and display case stocked
and video uploaded to social media by 10 am
Post video to all social platforms
Adhere to the master flavor guide. Any changes made must be approved before
implementing
Arrange the display case in an appealing manner
Ensure all baked goods are completed on time for opening
Develop and create new decorating ideas (its ok to be creative)
Maintain cleanliness and sanitize baking utensils, tools and machinery (follow the
opening and closing routine guide)
Adhere to food safety laws and standards (apron, gloves etc)
Prepare all batters and frostings
Keep adequate batters and frostings on hand at all times to keep production moving
smoothly
Maintain cleanliness of all equipment to include (mixers, oven, dishes and all baking
equipment
Discard of old and outdated items in fridge
Maintain, clean/wipe down the oven after each use or at the beginning of your shift in the
event the oven is still hot upon the end of your shift
Alert owners of low supplies for re-ordering
Accurately record on the par tracking sheet daily
Keep a accurate grocery list to assure timely reorder

Greet all customers cheerfully and provide them with prompt and courteous customer
service and assistance
Notify customers of daily specials, cupcake of the day etc.
Energetically sell products and provide customers with through product information
needed to make product related decisions.
Effectively be able to problem solve
Ring customers purchase on the POS and process credit card and cash payments.
Accurately log cash sales on log
Answer phone calls, accurately take and fill orders for/from customers.
Finish products such as adding sprinkles, gummies etc to cupcakes upon request from
customers
Update delivery tablets daily
Package and label products
Maintain and refill bakery trays and display case
Maintain proper hygiene by always handling products with gloves
Unload, restock and organize supplies
Assist in keeping the store clean and tidy at all times ie: floors, counters, cold/dry display
cases, front door inside/out to include restroom
Assist in other duties as assigned
Notify owners or other designated personnel of low inventory and excess spoilage
problems
Keep point of sale updated with current items
Do periodic checks to assure appearance and quality of the products are in tact
Complete all tasks assigned to the production list
Cheerfully make customer call backs every Tuesday, document and advise owner of any
customer complaints/concerns
Enter new emails into POS system