faqs

FAQs

We are NOT a nut-free facility. We take every approach necessary to assure there is no cross-contamination but we cannot guarantee anything. We ask customers to use their best judgment should there be any allergies.

Yes we do. We are located in the beautiful historic downtown Waxhaw.

We are here to serve you Tuesday-Thursdays: (10am-5pm) | Friday and Saturday: (10am-6pm) | Sunday and Monday: CLOSED

Please complete our inquiry form located under the custom orders page (click here), and a team member will get back to you within 24 hours. 

To assure that we can accommodate your event and time, we request that all orders be placed no less than 2 weeks prior to your event date.

Please refer to our order policy.

 

Please refer to our order policy.

Yes we will gladly deliver within in 30 mile radius of zip code 28173. The delivery fee will be based on mileage and will be calculated upon the order been finalized.

 

We, at The Cupcake Queen, would not serve anything that we ourselves would not eat. Our frostings are made with 100% quality butter.

Themed cupcakes are considered custom cupcakes and are priced accordingly. Please call the bakery with your design idea and we will be glad to give you a price.
We do not require you to call ahead unless there is a specific request for flavors and quantity. We always have a nice variety of cupcakes in our stand daily and welcome you to visit our store for your choosing.
The Cupcake Queen offers specialty cakes for all occasions: weddings, birthdays, baby showers, anniversaries, etc. If you have a special occasion in mind, we have the perfect cake!
Here at The Cupcake Queen, we pride ourselves on being a scratch made bakery. We use quality ingredients and are free from artificial flavors or ingredients, outside of our Red Velvet.
To ensure your cake maintains its freshness, we suggest that all cakes be refrigerated up to 1 hour prior to serving.
We do not ship cakes at this time.