faqs
FAQs
We are NOT a nut-free facility. We take every approach necessary to assure there is no cross-contamination but we cannot guarantee anything. We ask customers to use their best judgment should there be any allergies.
Yes we do. We are located in the beautiful historic downtown Waxhaw.
We are here to serve you Tuesday-Thursdays: (10am-5pm) | Friday and Saturday: (10am-6pm) | Sunday and Monday: CLOSED
Please complete our inquiry form located under the custom orders page (click here), and a team member will get back to you within 24 hours.
To assure that we can accommodate your event and time, we request that all orders be placed no less than 2 weeks prior to your event date.
Please refer to our order policy.
Please refer to our order policy.
Please refer to our order policy.
Yes we will gladly deliver within in 30 mile radius of zip code 28173. The delivery fee will be based on mileage and will be calculated upon the order been finalized.
We, at The Cupcake Queen, would not serve anything that we ourselves would not eat. Our frostings are made with 100% quality butter.