The cake to be provided by The Cupcake Queen will be described in the invoice for payment. Any changes to this design plan must be made no later than seven (7) days prior to the event date. Any changes made less than 7 days prior to the event date cannot be guaranteed and will only be made at additional cost to be determined at the point of change. If payment has not been received, we reserve the right to refuse your order.

TCQ reserves the right to modify inspiration designs sent by the customers as most photos are taken from the web, and the inspiration photo belongs to another cake artist. WE DO NOT PLAGIARIZE.

If for any reason you need to postpone your event, please contact The Cupcake Queen immediately. If you need to postpone or change your event date, your new date may or may not be available. For any orders placed after the sixty (60) days, you will be required to pay a new deposit.

• Cancellations must be received in writing. • In the event that your event is canceled, all deposits and payments for your order are non-refundable and will NOT be issued under any circumstances. • If your event date is rescheduled, you can use your deposit/payment towards a future date, if it is available on our calendar. If that date is not available, your deposit/payment will not be refunded. • The Cupcake Queen has every right to cancel your order. You will be informed in writing and your deposit will be refunded within 60 days of the cancellation.

– A 50% deposit is due upon signing the contract for all wedding cakes. Payment is due in full for all celebration cakes. The deposit reserves your event date and is non-refundable or transferable.

– NO refunds will be issued under any circumstances, unless The Cupcake Queen chooses to cancel your order. If that occurs, you will receive only your deposit as a refund within 60 days of the cancellation.

– We must receive the balance of your payment one weeks prior to your event. If payment is not received, the project is null and void, your deposit will not be refunded, and your order will not be completed.